Chapter 1 Quality Concept
1.1 Company Mission: Join hands with employees to create a better life and contribute our modest efforts to the development of society
1.2 Company Vision: To provide economically safe valve solutions for global industries
1.3 Core Values: Honesty, Enterprising, Collaboration, Innovation
1.4 Quality policy, environmental policy, occupational health and safety policy: scientific management, meticulous manufacturing, continuous improvement, customer satisfaction; Pollution prevention, energy conservation and consumption reduction, compliance with laws and regulations, and sustainable development.
1.5 Interpretation of Quality, Environment, and Occupational Health and Safety Policies. We promise to achieve the following at any stage, time, and process:
Always paying attention to, understanding, and meeting customer needs is the starting point of all our work. We adhere to customer needs as the center, serve customers wholeheartedly, fully understand user needs, create high-quality products and services, continuously improve and innovate, be honest and trustworthy, and constantly improve customer satisfaction and loyalty.
Comply with relevant national and local environmental protection and safety and health regulations, as well as regulations from other relevant parties, and achieve the company's business management goals.
Provide and maintain a comprehensive management system that emphasizes and implements environmental protection and safety and hygiene, continuously improves and strives to reduce resource consumption, and prevents and reduces negative impacts on the environment.
Taking safety production as the lifeline of the enterprise, putting people first, and creating a stable, safe, and comfortable working environment.
Education should enhance employees' awareness of environmental protection and safety, understand the importance of environmental protection and safety and hygiene, and be able to implement them in daily work.
Our company will publicize the above principles to the public through appropriate media, so that the public can understand our management philosophy and accept supervision. The policy is now announced and communicated to all employees.
Chapter 2 Internal Quality Management
2.1 Quality Management Organization
2.1.1 Organizational Chart
2.1.2 Management Representative
Appointed and authorized by the top management of the company to direct and control the quality management system. Responsible for promoting the specific implementation, evaluation, and improvement of the company's quality policy, objectives, and strategies. Specific responsibilities include:
——Establish, maintain, and continuously improve a documented integrated management system on behalf of the General Manager.
——Report the operation status of the integrated management system to the general manager for review and improvement.
——Communicate with external parties regarding system matters, including providing various evidence to relevant parties and handling various matters
The issues raised by the relevant authorities regarding the integrated management system.
——Organizational management review and internal system audit.
——Responsible for managing the writing, review, distribution, and modification of integrated management system documents.
——Representing the General Manager to convey the importance of management policies, objectives, indicators, and legal and regulatory requirements to all employees.
2.1.3 Quality Department
——According to the company's development strategy and quality objectives, organize the decomposition to various functional departments of the company, and be responsible for supervising and coordinating the implementation of departmental goal decomposition;
——Assist management representatives in planning quality management system monitoring and measurement, as well as continuous improvement planning;
——Assist management representatives in organizing internal quality system audits, responsible for organizing, coordinating, tracking, and verifying second and third-party audits;
——Assist in preparing for management reviews and tracking and verifying the execution of output reports;
——Responsible for the centralized management of quality management system documents and records;
——Approval of procurement, process, and final inspection standards based on product standards and technical requirements;
——Responsible for summarizing, compiling, and analyzing quality inspection data, as well as tracking and verifying the implementation of corrective measures taken;
——Responsible for investigating and handling quality accidents, following up and verifying the results of corrective measures;
——Responsible for investigating quality accidents and proposing handling suggestions;
——Responsible for handling customer complaints and supervising responsible units to improve;
——Responsible for controlling, supervising, and inspecting special and critical processes;
——Responsible for establishing a quality management system that meets the requirements of mandatory product certification implementation rules, and ensuring its implementation and maintenance.
2.2 Management System
The company regards quality as the foundation of development and the source of competition, and has long adhered to the construction of a quality management system. It is committed to meeting market demand for research and development projects and actively absorbs advanced management methods. The company passed the quality management system certification in 2014. For a long time, we have effectively implemented and integrated management systems such as GB/T1900, GB/T24001, and GB/T45001, continuously improving our quality level and customer satisfaction.
Company quality objective: 1. The pass rate of machining testing is ≥ 95%; 2. The factory qualification rate of the product reaches 100%; 3. Customer satisfaction rate ≥ 90%.
The company leaders have a clear understanding that the competition in the current market ultimately boils down to talent competition. The company continues to increase its efforts in providing product quality education and business ability training to employees. We adopt various methods such as inviting in and going out to improve the employee education and training system, adhere to the combination of training and assessment, carefully and reasonably arrange training content from both company development and employee needs, carry out multi-level, multi form, multi-channel, and differentiated training, and enrich employees' knowledge in internal management, business ability, comprehensive quality, and other aspects. Through a comprehensive training system, not only have employees' business abilities been improved, but their sense of ownership and understanding of the company's quality culture have also been greatly enhanced.
Chapter 3 Quality Integrity
3.1 Quality Integrity Management
3.1.1 Improve the quality system and strengthen quality management: For many years, the company has always adhered to customer focus, continuously improved quality management work, and continuously improved the quality management system. By digesting national standards, adopting Zhejiang manufacturing standards, optimizing production processes and workflow processes, a relatively complete quality management network has been established. The efficient operation of quality management system, environmental management system, and occupational health and safety management system within the enterprise has greatly promoted the improvement of work quality and product quality.
3.1.2 Strict node control and emphasis on process management: The company has established quality key points in accordance with valve production standards, achieving full coverage of testing projects and layer by layer monitoring of the production process. Adopt fixed job responsibilities. A series of effective methods such as process inspection, quality assessment, accountability, quality traceability, and data statistical analysis are used to achieve key process control and standardized operation of ordinary processes. Through comprehensive control of the production process and effective supervision of key nodes, the work quality is improved and the product quality is guaranteed.
3.1.3 Establish a supervisory body and implement responsibility management: The company formulates a quality management evaluation management system, conducts regular supervision and inspection of the production and supply department, and encourages responsible departments and management personnel to respond quickly and actively rectify problems in system operation, supervision, and customer complaints. Thoroughly and effectively implement corrective measures to avoid the phenomenon of not correcting or improving after quality and customer complaints.
3.1.4 Encourage all employees to participate and achieve quality improvement: The company attaches great importance to the construction of quality culture, guides all employees to participate in quality management, and continuously carries out rationalization proposals, daily quality improvement, QC teams, technological innovation and other measures. Fully involve employees in every aspect of quality improvement, enhance product quality, and share the results of improvement.
Under the premise of quality policy requirements, the company plans the quality objectives for the next year every year and decomposes the overall objectives layer by layer to various functional departments. Each department decomposes, analyzes, and improves the controlled target tasks to ensure the achievement of the company's overall objectives. To improve the accuracy and timeliness of quality information transmission, the company has upgraded its quality information system.
3.2 Quality Culture Construction
3.2.1 Integrity Education: The company has developed a training program for quality integrity education through the "Human Resource Management Procedure", and verified the effectiveness of the training through training evaluation. The spirit of quality integrity is promoted and publicized throughout the company. Provide systematic training on quality control in all product areas including enterprise product design, production, procurement, sales, and service, the construction of corporate integrity culture, publicity and activity organization, and environmental and occupational safety and health.
3.2.2 Integrity and self-discipline: While the company's brand awareness continues to increase, it always regards the construction of corporate quality and integrity as an important part. Establish advanced corporate values and correct business concepts, operate in compliance with the law, and consciously accept supervision and management from relevant departments.
3.2.3 Product Quality Responsibility: Strengthen the awareness of the company's first person responsible for quality, and promote the company's lawful and honest operation. Promote the company to firmly establish the concept of "quality first", establish a quality responsibility system, effectively implement product quality and safety, establish a sound product quality and safety supervision responsibility system from research and development to sales terminals, further clarify and refine the supervision responsibilities of various links, positions, and personnel in quality and safety supervision work, strictly implement responsibilities, strictly pursue responsibilities, strengthen mutual connection and cooperation, effectively form a joint force, and strengthen product quality and safety supervision.
Kaiweixi Valve Group Co., Ltd
2021.10